Frequently asked questions
Do you have a question regarding your arrival, your stay or about one of our hostels ? Below you will find the answers to the questions we are most often asked! If you cannot find the answer to your question, do not hesitate to contact us!
Where is the hostel located and how do I get there?
Check-in is from 3pm on.
Check-out is by 11am.
If you are arriving before this check-in time or leaving after this check-out time, you
may put your luggage in our luggage storage area.
From Lyon Saint Exupéry Airport:
Rhone Express tram shuttle > Gare Part Dieu Villette (terminus), then Line B metro towards Gare d’Oullins > get off at ‘Saxe Gambetta’. The hostel is a 4-minute walk
from here.
To do this trip in an Uber will cost you 45 to 50€
From Lyon Perrache train station:
A 30-minute walk
Public transport: T1 tram towards IUT Feyssine (15 mins) > get off at ‘Guillotière
Gabriel Péri’ The hostel is a 4-minute walk from here.
To do this trip in an Uber will cost you 10 to 15€.
From Lyon Part dieu train station:
A 26-minute walk. Public transport : Line B Metro towards Gare d’Oullins > get off at ‘Saxe Gambetta’ (4 minutes).
The hostel is a 4-minute walk from here.
To do this trip in an Uber will cost you 10 to 15€.
From Lyon Saint Exupéry Airport :
Rhone Express tram shuttle station Vaux en Velin La Soie > Line A Metro towards
Perrache. Get off at ‘Hôtel de Ville’ (5 minutes’ travel)
To do this trip in an Uber from the airport will cost you 45 to 50€, from Vaulx-en-Velin La Soie, it will be 25€.
From Lyon Perrache train station:
A 38-minute walk
Public transport> Line A Metro towards Laurent Bonnevay > get off at ‘Hôtel de Ville’, then it’s a 5-minute walk.
To do this trip in an Uber will cost you approx 12 euros.
From Lyon Part dieu train station:
A 31-minute walk
Public transport :Take the C6 bus towards Campus Lyon Ouest Ecully and get off at ‘Pont de Lattre RD’ (10-minute journey) followed by a 7-minute walk to the hostel.
To do this trip in an Uber will cost you 10 to 15€.
SLO Lyon Saxe
No.
• there are pay car parks near the hostel (link)
Pay-per-use underground parking
• LPA Fosse aux Ours car park (link)
Slo Lyon Les Pentes
No.
• there is paying on-street parking around the hostel (link)
Pay-per-use underground parking
• LPA Hôtel de Ville park (link)
• Parking Indigo Opéra (link)
Slo Nice
No.
• there is paying on-street parking around the hostel
• pay-per-use underground parking : Q-Park Notre Dalme
SLO Lyon Saxe
Metro (2 stops on the line D: Guillotière and Saxe Gambetta)
• Tram (T1 line, Guillotière Gabriel Péri)
• Bus (C4, C9, C11, C12, C14 lines)
More Information
SLO Lyon Les Pentes
Very close to the line C Metro and a 5-minute walk from line A metro (Hôtel de Ville),
• express bus service C5, C6 and C3
More information
SLO Lyon Saxe is located right in the city centre. It will take you 13 minutes to walk to Bellecour.
6 minutes will be enough to walk to the banks of the Rhône and 25 minutes will get you to the old town (Vieux Lyon)
SLO Lyon Les Pentes is located in the heart of the city centre on the Presqu’île.
You’ll need just 3 minutes to walk to the banks of the Rhône
15-minute walk to Vieux Lyon and an 18-minute walk to Bellecour
The hostel is open 24/7. We will have someone at reception to check you in
whenever you arrive.
Yes. The communal areas, toilets and bathrooms and all bedroom types (dormitories and private bedrooms) are accessible to People with Reduced Mobility.
How do I make or manage a booking?
Yes, you’ll always find our best prices on our website and the cancellations and changes terms and conditions are more flexible than on Booking or Hostelworld.
We offer two different tariffs:
The flexible tariff may be cancelled and refunded up to 24 hours before your arrival
Non-refundable tariff: this tariff may not be cancelled or changed.
If you made your booking on Hostelworld, Booking or another partner network, their terms and conditions will apply.
The whole of your stay will be cancelled, regardless of its duration, and payment will be taken from you. If you still want to come during this period, you’ll have to make a new booking, which will be subject to availability.
Yes. It’s 0.83€ per person, per night and it’s included in the tariff.
Minors under 18 do not have to pay tourist tax
Yes, you’ll always be asked for a valid debit or credit card to guarantee your booking and for use as a security deposit against damages.
Yes, you must have some sort of official, valid ID as you will be asked to show it
(ID card, passport, residence permit)
Credit cards (Visa/Mastercard), cash (euros) and ANCV holiday vouchers.
Cheques are not accepted.
Yes, as long as each booking is not longer than seven nights and your respect Hostel Rules and Regulations. The maximum length of time you can stay at a SLO hostel is 7 nights.
Bookings for unaccompanied minors (under the age of 16) are not accepted.
Minors aged from 16 to 18 must be able to show they have their parents’ permission in writing. They must also have a copy of the adult signatory’s ID.
Minors under 16 years old travelling with their parents are only allowed in dormitories booked on an exclusive use basis or in private rooms.
How are the hostel’s bedrooms laid out?
Yes, sheets, duvet covers and pillow cases will be on your bed when you arrive.
Yes. In dormitories, you can hire a towel for 3.50€ per person, per stay.
Towels are provided in private bedrooms.
Yes, at SLO Lyon Saxe most dormitories are mixed sex.
There is one shared bedroom for 6 people reserved for women.
Yes, at SLO Lyon Les Pentes most dormitories are mixed sex.
There are two shared bedrooms for 10 people reserved for women.
Yes, at SLO Lyon Saxe, there is one shared bedroom for 6 people reserved for women
Yes, at SLO Lyon Les Pentes, there is two shared bedrooms for 10 people reserved for women
Yes, at SLO Lyon Saxe, we have 3 comfortable double bedrooms.
Yes, at SLO Lyon Les Pentes, we have 7 comfortable double bedrooms and a family bedroom for 4 people.
At SLO Lyon Saxe, there are several shared bathrooms and toilets in the establishment. All of them are mixed sex. Some double rooms have an ensuite shower and/or toilet.
At SLO Lyon Les Pentes, there are several shared bathrooms and toilets in the establishment. They are not mixed sex. Some double rooms have an ensuite shower and/or toilet.
No, a bed will be allocated to you when you make your booking. Only people with reduced mobility are given priority in terms of bed allocation.
No, you can’t
No, there is no air conditioning in the establishment. Some bedrooms are equipped with a ceiling fan. Small fans are available for rent at the reception.
What are the practicalities of a hostel stay?
Yes, you can purchase the late check-out option for 5€ and have your room until 1pm on the day of your departure.
Yes, at SLO Lyon Saxe, we have a free, secure left luggage storage facility.
Yes, at SLO Lyon Les Pentes, we have an automated luggage locker facility (0.20€ per hour for small bags and 0.40€ per hour for larger luggage).
Yes. You cannot book a stay longer than 7 consecutive nights.
Yes, hostel rules and regulations can be seen in our terms and conditions of sale
At SLO Lyon Saxe, only into the communal areas. People without a valid booking are forbidden to enter the bedrooms.
At SLO Lyon Les Pentes, people who are not sleeping at the hostel may be invited into the communal areas and dining areas by clients with a valid booking currently staying at the hostel. However, people without a valid booking are forbidden to enter the bedrooms.
Yes, if you’ve made a joint booking.
If you’ve made several separate bookings, contact reception and they will do their best to try to put the different bookings in the same dormitory.
Yes, a cot may be hired for 10€ per stay. Please call reception in advance to book.
We provide books, games and colouring-in resources for your children.
No, unless it’s a guide dog for the blind and visually impaired.
A 5€ fee will be charged to your credit/debit card
Contact the hostel by email or telephone. Please describe the object that’s been lost, the day and time in question and give your room number.
We will send you back the item if it’s found. You will have to pay package and postage.
What kind of services does the hostel offer?
Yes, we have partnerships with local tourist service providers (walking tours, pub crawls, guided tours, cycle trips etc)
Yes, we have a map that’s been specially made for SLO guests which lists our favourite places. Don’t forget to look at our blog, ‘Hostel Life’.
Yes, at SLO Lyon Saxe, the hostel has a 100m2 planted terrace
Yes, at SLO Lyon Les Pentes, the hostel has a terrace that is open from April to October
Yes, at SLO Lyon Saxe, we have a secure luggage storage facility.
Yes, at SLO Lyon Les Pentes, we have automated luggage storage (0.20€ per hour for small bags and 0.40€ per hour for larger luggage).
Yes, at SLO Lyon Saxe, on the terrace.
Yes, at SLO Lyon Les Pentes, we have a bicycle rack (requires a padlock)
Bicycles are available for hire – 10€ for a half-day and 13€ for an entire day. You can also use Lyon’s Vélov self-service bicycle hire system.
Yes ! Adaptors, ear plugs or toothbrushes
No, at SLO Lyon Saxe, there are self-service laundries very close to the hostel.
Yes, at SLO Lyon Les Pentes, the cost is 5€ for a wash + dry +1€ for washing powder
Can I get something to eat or drink at the hostel?
Yes, we offer an excellent all-you-can-eat breakfast buffet for 9€. Breakfast is served from 7am to 10.30am
Yes, at SLO Lyon Saxe, we have a range of home-made pastries, toasties and sandwiches
“Yes, at SLO Lyon Les Pentes, we have a range of home-made pastries, pizzas and home-made sandwiches.”
Yes ! People without a valid booking are forbidden to enter the bedrooms.
Yes, at SLO Lyon Saxe, we have a small kitchen area. There’s an oven, a hob and a microwave oven and all the kitchen utensils you might need. A frige is available for our guests.
Yes, at SLO Lyon Les Pentes, the hostel has a shared kitchen space with a fridge, cooking hobs, microwave ovens and all the cookery equipment you’ll need.
Yes, at SLO Lyon Saxe, there is a small fridge in the communal living room.
Yes, at SLO Lyon Les Pentes, there are two big fridges in the communal living room.
No. It is strictly prohibited to bring alcohol bought outside the hostel premises into the hostel.
What security measures are in place in the hostel?
The hostel is open 24/7. We will have someone at reception to check you in
There is no curfew. Once you’ve checked in, you can come and go as you please.
In the dormitories: there are individual lockers. You can bring your own padlock or buy one from reception for 6€.
At reception: there is a safe where you can leave small personal items for free (passport, cash). There is also a luggage storage area.
Yes, good quality padlocks are sold at reception for 6€ each.
Yes, the entrances and exits, the communal areas, the terrace and the reception area are covered by CCTV 24/7 for your safety and peace of mind.
What useful shops and amenities are located near the hostel?
SLO Lyon Saxe
Small supermarkets
Pharmacy
Car parks
Post office
Banks
Police station
Launderette
SLO Lyon Les Pentes
Small supermarkets
Pharmacy
Car parks
Post office
Banks
Police station
Launderette
Organize a group stay
A group comprises 9 people or more
You can visit our group page or contact our sales team on 0033 (0)4 28 29 68 05 from Monday to Friday, between 9am and 12pm and 2pm and 5pm.
Organize an event or have the exclusive use of a room or venue
You can make an enquiry using our specific enquiry form
Make your enquiry here.